IT Technical Delivery Manager – Airline Offer and Order Management

About the role:

• Deliver large scale Airline Retailing Transformation program in alignment with the organization’s strategic plans and objectives.
• Lead the selection and facilitate procurement of the suitable Airline Offer and Order Management System
• Design the migration journey from the current Passenger Services System (PSS) to the new Offer and Order Management System (OOMS)
• Working with Solution and Technical Architects, create roadmap and deliver the relevant integrations with the Digital and Enterprise Applications
• Guide Business Teams in Change Management from PSS to OOMS
• Work with Qatar Airways Alliance partners in identifying integration opportunities and implementing them as part of the Product roadmap
• Setup post-implementation Service Delivery Processes for the OOMS and its ecosystem
• Work closely with business leaders (VPs and above), in a multi-cultural environment.
• Drive innovation to ensure that solutions drive value to the business.
• Drive communication plan, engage stakeholders across business functions, controlling and reporting progress to the Steering Group/Sponsor and escalating any issues, as appropriate, in a timely manner.
• Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated and communicated.
• Ensuring appropriately skilled resources are delivering the project and managing the availability and performance of those consultants.
• Oversee and supervise employees, mentor, coach and build technology competence in the delivery resources, manage their career aspirations
• Liaise with external 3rd party suppliers and internal departments / IT teams to collaborate and design and implement robust, secure solutions

QualificationsKnowledge & Experience

• Bachelor Degree with a minimum of 10 years of experience predominantly Finance applications.
• Airline Commercial and Operations Domain knowledge.
• Experience in implementing and supporting Airline PSS
• Should possess large program / project delivery execution experience through onsite/offshore model, vendor management, mobilizing large teams and worked across multiple technology platforms and tools.
• Provide leadership and direction to the delivery teams, work closely with the project managers to manage the Project Schedules / timelines
• Expertise in Agile/Waterfall software development methodologies
• Experience with Design Thinking, Lean Software Management, DevSecOps, and Engineering Platform concepts etc. are beneficial to be considered for this role.
• Knowledge in Information security standards like ISO 27001, PCI DSS, and GDPR.
• Excellent communication (written, verbal) and presentation skills, at organization leadership levels
• Excellent problem-solving and solutioning mindset
• Must be a Go-Getter with a positive attitude, Self-motivating, innovative, open-minded, and inspiring
• PMI or other industry-leading certifications around Project Management, Agile methodologies are preferred.