Java Developer
Tata Consultancy Services Dubai, United Arab Emirates
Rackspace Technology Riyadh, Saudi Arabia Posted: 25 Jul 2024
About the Job
Rackspace Technology is a leading provider of expertise and managed services across all major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from the first consultation to daily operations. Our passionate experts combine proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi-tenant private cloud that we have designed.
Role Overview
The Service Delivery Manager (SDM) will oversee and take responsibility for successfully designing and operationalizing IT Service Management (ITSM) for the customer, with a primary focus on managed services using a cloud management platform and integration into ServiceNow. The SDM will support the ITIL Process Owner in running the Incident, Problem, and Change processes. This role requires owning the relationship with the customer, serving as the interface between them and the Rackspace support infrastructure. The SDM will act as a key escalation point and ensure that all technical, administrative, and specialist support needs of the customer are met, maximizing the strength of the customer relationship and managing challenging situations to uphold Rackspace’s reputation for Fanatical Support. This position will be permanently on-site with a customer in Riyadh (KSA). Arabic language skills are highly advantageous.
Key Responsibilities
Requirements
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Be ready for what’s next with multicloud solutions from Rackspace Technology™. We are the multicloud solutions experts. We know what you're up against because we've helped global companies across industries through it — and you can bet we're ready to help. Our team delivers results by listening to your challenges and building custom cloud services and solutions that help your business perform better now and into the future.