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Technical Support Team Lead Customer Success Expert

Rapyd Dubai, United Arab Emirates Posted: 08 May 2024


  • Salary unspecified
  • Zero income tax location


  • Contact employer for details


  • Experience: Senior
  • English: Professional


  • Description: Africa is on the cusp of an economic revolution. In partnership with Rapyd and Multichoice, we are building a payments platform to unlock the continent's potential. We are seeking a Customer Success Team Lead with technical capabilities and interpersonal skills to support merchant clients.
  • Responsibilities:
    • Lead the local support team in Dubai
    • First escalation point for technical issues
    • Collaborate with clients and internal partners in Africa for system stability
    • Develop monitoring tools for the production environment
    • Work with R&D, DevOps, and Sales Engineers for problem-solving
  • Requirements:
    • 10+ years managing client support teams (T1 and T2)
    • 10+ years experience with Salesforce and CRM
    • Knowledge in API, bug reporting tools, AWS dashboards
    • Experience in the payments industry is a big advantage
    • Familiarity with SQL, Postman, Jira, and Confluence
    • Strong technical writing and verbal communication skills
    • Experience building teams in a fast-growing organization
    • Excellent English proficiency
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About Rapyd

Rapyd provides tools for businesses to create payment, payout, and fintech experiences globally. They offer solutions for accepting and sending payments, integrating with APIs, and managing money and foreign exchange.