Senior Product Manager
HungerStation Riyadh, Saudi Arabia
About the Job
Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations platform combines software and trusted services to empower organisations with critical data insights across risk, safety, compliance, provider life-cycle, and workforce management. Our user-centric approach offers a real-time, holistic view of healthcare operations, seamlessly connecting disparate information across the enterprise. This empowers organisational leaders with contextualised data to make more informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, the Middle East, Australia, Canada, and the United States. Our strategy revolves around both organic and inorganic growth, uniting exceptional minds, and cutting-edge technology, including AI, to deliver market-leading solutions for our clients. We are seeking individuals to join our team who are deeply passionate about driving positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
About The Role
As an Application Support Specialist at RLDatix, you will be reporting to the Client Support Team Lead and will be playing a crucial role in ensuring the smooth operation and support of our diverse range of applications. You will primarily join our 2nd line support team to assist in resolving customer’s complex issues and escalations related to our products and solutions. In addition, you will supply IT support to our MEA internal team.
You will be collaborating with cross-functional teams to provide technical assistance, troubleshoot issues, and deliver exceptional customer experience. The ideal candidate should be detail-oriented, possess excellent communication skills, and is passionate about delivering high-quality support to end-users.
Client Support
Additionally, you are responsible for:
Internal IT Infrastructure
Monitoring And Reporting
Essential Qualifications
Desirable Qualifications
HungerStation Riyadh, Saudi Arabia
HungerStation Riyadh, Saudi Arabia
Talabat Dubai, United Arab Emirates
Talabat Dubai, United Arab Emirates
Talabat Dubai, United Arab Emirates
Talabat Dubai, United Arab Emirates
RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management. With over 4,000 customers in 19 countries, RLDatix software protects hundreds of millions of patients around the world.