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Service Cloud Solution Engineer - EMEA Growth Markets Sales

Salesforce Dubai, United Arab Emirates Posted: 18 Apr 2024

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Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Apply from abroad

Requirements

  • Experience: Intermediate
  • English: Professional
  • Arabic: Preferred

Position

  • Description: As a Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance customers' experience. You'll collaborate with colleagues, support the sales team, and translate business objectives into compelling recommendations. You will be part of the Growth Markets Specialist Solution Engineering team and work in the area of Service Cloud covering the Middle East region.
  • Responsibilities:
    • Lead discovery workshops and technical discussions with clients to gather customers’ needs, identify pain points, and propose effective Service Cloud solutions.
    • Deliver product-, technical-, and security-related responses on RFPs/RFIs.
    • Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers.
    • Keep up-to-date in technology trends and innovations as well as Salesforce products and sales programs.
    • Lead the solution side of the sales cycle.
    • Have a strong curiosity about growing your career and participating in internal training programs and mentorship initiatives.
    • Willingness and flexibility to travel as needed across the Middle East region.
  • Required Qualifications:
    • Understanding the business requirements of customers in the Middle East region within multiple industries.
    • Track record (5+ years) of solution engineering, consultancy, delivery, or training success for a software solution organization.
    • Confirmed time management skills in a dynamic team environment.
    • Inquisitive, practical, and passionate about technology and sharing knowledge.
    • Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
    • Fluency in English, Arabic is highly desirable.
    • Having existing Salesforce product knowledge and certifications is a plus, but not mandatory.
  • Equal Opportunity Statement: Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce welcomes all.
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