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Product Implementation Specialist

Sana Commerce Dubai, United Arab Emirates Posted: 20 Apr 2024

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Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad

Requirements

  • Experience: Intermediate
  • English: Professional
  • German: Professional

Position

  • Location: Dubai
  • Department: Product Management
  • Language Requirement: Proficiency in English and German (B2 or higher)
  • Experience: 2 to 5 years of experience with SQL, Hosting environments, Webservice configuration and installation, Web security (e.g., SSL, VPN)
  • Education: Bachelor’s degree in System Engineering or related field
  • Work Schedule: Hybrid (3 days at the office, 2 days at home)
  • Responsibilities:
    • Provide expert assistance to customers regarding product inquiries, usage, troubleshooting, and technical issues.
    • Conduct training sessions for internal teams and customers to enhance product knowledge and usage, developing training materials, user guides, and FAQs.
    • Provide feedback to the product development team based on customer interactions and own experience.
    • Work closely with various teams such as marketing, engineering, design, and customer service to ensure cohesive product development and communication.
    • Provide insights and suggestions based on customer interactions to influence the product roadmap and future development.
  • Benefits:
    • Personal development opportunities
    • Onboarding and buddy program
    • Entrepreneurial environment
    • Health and well-being benefits including private healthcare and fitness subscription
    • Extra benefits such as flexible working hours, hybrid working schedule, Friday afternoon drinks, weekly lunch with the team, and monthly social activities.
Apply now

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About Sana Commerce

Sana Commerce is a ready-to-use commerce platform engineered for B2B. We've paired decades of B2B expertise with smart, integrative software to help our customers easily bring complex processes online, unburden their teams and drive value faster. The result? A supportive, personalized, easy buying experience for your customers and streamlined, automated processes for your employees.

Learn more