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IT Support Specialist

The Giving Movement Dubai, United Arab Emirates Posted: 24 Apr 2024

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Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Hybrid

Requirements

  • Experience: Junior
  • English: Professional

Position

  • Experience Required: Minimum of 2+ years of experience with a profound knowledge of managing IT infrastructure, including but not limited to hardware, software, networking, and cloud-based storage solutions. Minimum of 2 years of experience with Windows operating system. Minimum of 1 year of experience with Apple operating systems (macOS, iOS). Additional experience with Linux distributions is considered a plus. Experience in using and configuring POS systems, prior work experience in the retail industry is a plus. Strong knowledge regarding networking, VLANs, Firewall, Access Points, Managed Switches.
  • Responsibilities:
    • Technical Support: Assist employees by responding to and resolving hardware, software, network connectivity, email, and other IT related issues, in person or remotely. Document all interactions and resolutions with a system. Develop and maintain FAQs, documentation, and handbooks to empower our team members with self-service resources. Facilitate offboarding process and systems handover, along with proper disposal of company data. Deliver IT support to team members, diagnosing and resolving issues independently, whether in-office or via remote communication tools. Escalate to and work with the relevant technology vendors to address users’ issues when needed.
    • Hardware & Software: Administer and ensure proper configuration and functionality of core workplace tools like MS Office 365, Slack, Fellow, Miro, and others. Maintain and troubleshoot infrastructure components such as computers, smartphones, access points, network switches, printers, and other office technology. Maintain an accurate inventory of hardware and software licenses, keeping track of access permissions to individual tools, and monitor and manage end of life dates for the hardware and software with proactive planning to address these. Maintain and update operating systems and software applications. Installation and configuration of POS System at the store locations. CCTV Management – Troubleshooting and management.
    • Security Management: Raise awareness among users on security best practices. Investigate and respond to security incidents. Manage user accounts, endpoints, and access permissions across various platforms, while monitoring and enforcing IT security measures.
    • Other Duties: Collaborate with key stakeholders to design and improve our IT infrastructure, ensuring operational efficiency and effectiveness. Stay on top of the latest trends in workplace place management. Engage in exciting IT projects that employ modern technologies, bringing in new ideas for automation and scalability to support our growing team. Assist in other IT projects and initiatives as needed.
  • Benefits: Competitive salary, Attractive employee discounts, Endless learning opportunities, and other great perks that will be discussed during the interview process.
  • Application Process: Due to the volume of applications received, only shortlisted candidates will be contacted for the interview stages. If not contacted, the application will be kept on file for future openings. Follow The Giving Movement's LinkedIn page for potential opportunities.
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About The Giving Movement

The Giving Movement is humanity in motion. Our philosophy is "Small acts multiplied by many can transform the world." Our purpose is to inspire a global movement of conscious consumerism through giving. We embody the best of humanity and aim to multiply donations to change lives.

Learn more