As a Client Service Account Manager (Analyst) within J.P. Morgan's Wholesale Payments team, you will maintain and enhance best-in-class Client Service to a designated portfolio of top-tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service and operating issues and opportunities.
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Job Responsibilities:
- Develop, maintain, and broaden partnerships with Clients; understand Clients’ business to predict their needs and provide appropriate solutions.
- Become the Clients’ trusted adviser.
- Assist in developing and executing strategic Client plans.
- Promote the use of self-service tools to reduce the number of Client inquiries.
- Analyze payment and associated activities to identify efficiencies and cross-sell opportunities.
- Promote sharing of experience and best practices across the Service team.
- Participate in and support Treasury Services initiatives.
- Identify opportunities for product development and enhancement.
- Develop internal partnerships (e.g., Sales, Operations, Product, Technology).
- Identify and escalate potential risks associated with Client activities.
- Record all Client interactions (e.g., calls, meetings, issues, proactive communications).
Required Qualifications, Capabilities, and Skills:
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure while maintaining a professional manner.
- Dual-ability to work effectively as both a team player and independently.
- Demonstration of cultural sensitivity and awareness.
- Proven negotiation skills.
- Strong organizational skills; ability to manage multiple priorities while meeting deadlines.
- Ability to develop and mobilize internal networks and resources.
- Ability to effectively use and manage multiple systems.
- Client service and portfolio management experience.
Preferred Qualifications, Capabilities, and Skills:
- Knowledge and understanding of Payments products, processes, and risk policies.
- Language requirements: Proficiency in both Arabic and English.
About Us:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion at our company.
