About the Role
As the company scales, we are adding a Compliance Operations Lead to strengthen the bridge between our Head of Compliance, Operations, and the analyst team. This person will handle ambiguous cases, keep day-to-day execution moving, and ensure compliance decisions are consistent, well-documented, and defensible.
This role is flexible by design. If you want to manage the analyst team directly, we're open to that. If you'd rather come in as a senior individual contributor who's simply the team's first point of escalation, that works too — we'll shape the role around the right person. What matters more than the org chart is the operational judgment: the ability to look at an incomplete document set, a vague business description, or an unusual payment pattern, and know exactly what to do with it.
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What You'll Do
- Be the first escalation point for complex KYB, KYC, and enhanced due diligence cases, before anything reaches the Head of Compliance
- Review and QA analyst decisions — risk ratings, evidence, disposition notes — to make sure they're complete and defensible
- Set and track team SLAs and KPIs: case aging, turnaround times, QA findings, rework rates
- Build and maintain SOPs, escalation templates, and case documentation standards as the team scales
- Manage sanctions, PEP, and adverse media escalations, including false-positive review and evidence retention
- Support transaction monitoring — spotting unusual payout patterns, rapid onboarding, or high-risk activity
- Maintain our compliance evidence register and issue/remediation tracker for audits and partner reviews
- Coordinate with Customer Success and Operations so client-facing compliance requests stay clear and commercially practical
- Report on compliance operations to our Head of Compliance and COO
Requirements
- 5+ years in compliance operations, AML/financial crime, sanctions, or payments compliance — ideally with experience at a licensed money transmitter, payment institution, bank, PSP, fintech, card/spend platform, marketplace, or other regulated financial services environment.
- Comfortable making calls on ambiguous cases: incomplete documents, unclear business activity, or elevated payment partner risk
- Able to clearly separate a documentation gap from real risk from something that needs to go straight to the Head of Compliance
- Experience managing, mentoring, or QA'ing analysts is a strong plus — not required
- Strong written communication: case notes, escalation summaries, and partner responses that hold up under scrutiny
- CAMS or CFCS certification is a plus
- Arabic fluency is a strong plus, not a requirement
Benefits
- Remote-First Culture: We don't just sell remote work; we live it. Enjoy the flexibility to work from anywhere.
- Hyper-Growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.
- Inclusion Matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.
