The Head of Acquiring Risk and Compliance is responsible for leading the Fraud Risk Management and Compliance Risk functions of the company Merchant Services. This role directly reports to the General Manager of the company and has a matrix reporting relationship to the company Group Head of Fraud Risk Management and the company Global Head of Compliance. The primary focus is on managing risks associated with merchant acquisition and payment schemes, including Operational Risk, Fraud Risk, Reputational Risk, and Regulatory Risk. The position requires overseeing merchant acquiring fraud/operational controls and performing monitoring activities to ensure that fraud/operational losses, AML, and compliance risks are within the Board’s risk appetite.
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Responsibilities
- Develop and communicate the merchant acquiring risk management policy and strategy under the guidance of Group Operational Risk Management.
- Manage Fraud Risk, Compliance Risk (KYC, Sanctions, AML & Regulatory), and Operation Risk functions effectively.
- Conduct investigations and reporting of acquiring fraud incidents and implement necessary preventive actions.
- Prepare analysis reports for senior management on key findings as part of the Risk Management Framework.
- Provide fraud and risk training to ensure adequate understanding within the company related to their roles and responsibilities.
- Conduct periodic monitoring of merchant activities based on risk and AML triggers, and implement necessary mitigation measures.
- Develop and implement AML/Compliance framework, ensuring compliance with Central Bank regulations.
Requirements
- Superior problem-solving and analytical abilities.
- Very good interpersonal, communication, and presentation skills (English). Arabic is an advantage.
- Ability to manage AML, Sanctions, KYC/ODD, and relevant regulatory compliance activities.
- Experience in card fraud investigation and analysis, with knowledge of fraud risk monitoring systems.
- Ability to multi-task and work independently on initiatives.
- Good working knowledge of technology systems, e-commerce, and online/electronic payments.
