We're seeking an IT Helpdesk Engineer to join our team in Riyadh, Saudi Arabia. In this role, you will play a vital part in supporting the company's technology environment, ensuring team members enjoy a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.
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As a problem solver, empathetic communicator, and team player, you will thrive in a fast-paced environment. Your hands-on approach to IT support will help build strong foundations for a growing team. You will be excited by the possibilities of AI in IT support, exploring automated troubleshooting and improved response times with tools like ChatGPT, Google Gemini, and other AI-powered assistants.
Responsibilities
- Set up new hire computers and ensure appropriate systems access is available by their first day.
- Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
- Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
- Administer enterprise software and productivity tools, including user creation, access control, and identity management.
- Maintain IT hardware inventory and manage the procurement process of tech equipment.
- Lead IT onboarding sessions for new employees to ensure a smooth tech start.
- Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
- Drive the rollout and implementation of new tools, systems, and technologies.
- Manage vendor relationships, oversee licensing needs and ensure efficient usage.
- Document all IT-related activities and build internal knowledge bases and guides.
Requirements
- 2–4 years of IT helpdesk or IT support experience.
- Experience supporting Google Workspace, Slack, and standard business software applications.
- Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
- Working knowledge of identity and access management best practices.
- Prior experience in IT hardware asset management and procurement.
- Ability to manage onboarding/offboarding processes efficiently.
- Comfortable working in both in-person and remote support scenarios.
- Strong communication skills and a proactive, customer-focused mindset.
- Experience documenting IT processes and building help guides is a plus.
