About the Role
We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for individuals who are always searching for creative ways to grow and learn, and who want to make a real impact now and in the future. We are looking for a Service Sales Manager to join our SI Buildings – Service Sales Team. This is a customer-facing sales role responsible for driving service business growth, developing long-term customer relationships, and securing profitable service orders across our portfolio. The successful candidate will identify customer needs, promote value-driven service solutions, and work closely with internal technical and operational teams to deliver sustainable business growth and customer satisfaction.
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The role requires a proactive sales professional capable of managing key customer accounts, developing new business opportunities, and expanding the service footprint across Fire Safety, Fire Fighting, Building Management Systems (BMS), and other ELV systems.
Your Role – International, Challenging, and Future-Oriented:
- Drive service business growth by identifying, pursuing, and closing service opportunities within the assigned customer base.
- Build and maintain strong relationships with customers, consultants, and key stakeholders to develop long-term partnerships.
- Promote the company service offerings, including maintenance contracts, digital services, lifecycle services, upgrades, retrofits, and energy efficiency solutions.
- Develop and execute account plans to strengthen customer relationships, drive customer satisfaction, and expand service business opportunities.
- Identify customer operational challenges and translate them into value-based service solutions.
- Collaborate with technical, engineering, commercial, and operations teams to prepare competitive technical and commercial proposals.
- Lead contract negotiations and ensure timely closure of opportunities in line with business objectives.
- Identify and secure new service agreements while developing opportunities for portfolio expansion, modernization, and value-added services.
- Maintain a healthy sales pipeline and provide accurate sales forecasts through CRM and sales reporting tools.
- Ensure customer satisfaction by acting as the primary point of contact throughout the sales cycle.
- Monitor market trends, competitor activities, and customer requirements to identify new business opportunities.
- Support strategic initiatives aimed at expanding the company's service market share across Fire Safety, Fire Fighting, Building Management Systems, and ELV technologies.
- Demonstrate a high level of ownership, accountability, and commitment to achieving sales targets and business objectives.
Qualifications & Skills – Digital and Solid:
- Bachelor's Degree in Engineering or a related technical discipline.
- Minimum 10+ years of relevant industry experience within Building Technologies, Fire & Life Safety, or related infrastructure sectors.
- Minimum 5+ years of proven Service Sales experience with a successful track record in achieving sales targets and business growth.
- Mandatory experience in Fire Alarm Systems and Fire Fighting Systems service business.
- Strong knowledge of Building Management Systems (BMS) and other ELV systems is required.
- Good understanding of service agreements, lifecycle services, modernization projects, migration projects, and digital service solutions.
- Experience in customer relationship management, account development, and solution selling.
- Strong commercial acumen and negotiation skills.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work effectively in a cross-functional and matrix organization.
- Fluent in English and Arabic (written and spoken) is mandatory.
- Self-driven, result-oriented, and capable of managing multiple opportunities simultaneously.
- High sense of ownership, accountability, and customer focus.
You’ll Benefit From
- 2 to 3 days of mobile working per week as a global standard.
- Diverse and inclusive culture.
- An environment where everyone can bring their whole self and feel a sense of belonging.
- The foundation to develop personally and professionally.
- Extraordinary variety of learning & development opportunities.
Transform the Everyday With Us
We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life.
Job Location
Job Type
- Full-time
- Permanent
- Office/Site only
Organization
- Smart Infrastructure
- Field of work: Sales
- Experience level: Experienced Professional
- Job ID: 526354
- Posted since: 21-Oct-2026
