At Adobe, we’re shaping the future of customer experience through bold ideas, deep industry knowledge, and collaborative innovation. As a Solution Account Manager, you’ll be at the heart of that mission—partnering with enterprise customers to unlock long-term value through Adobe’s market-leading solutions! This role is ideal for someone who thrives on solving complex business challenges, is genuinely curious about their customers’ world, and knows how to bring the right people, products, and insights together to turn strategy into real impact. You’ll play a meaningful role in driving adoption, strengthening executive relationships, and crafting industry-leading digital strategies.
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What you’ll do
- Lead strategic customer engagements by aligning Adobe’s solutions with each customer’s unique business goals and industry context
- Build and maintain relationships with senior executive stakeholders, acting as a trusted advisor who understands their organisation, challenges, and ambitions
- Collaborate closely with cross-functional teams—Marketing, Product, Customer Success, and Services—to ensure a joined-up approach to customer value
- Shape and deliver account strategies that drive solution adoption, commercial growth, and long-term customer success
- Identify measurable impact opportunities, drive value realisation initiatives, and support customer business outcomes with confidence and clarity
- Stay ahead of industry trends and competitive dynamics by using market insight, Adobe’s positioning, and your own thought leadership
- Act as the voice of the customer within Adobe, ensuring feedback is heard, understood, and translated into action
What you’ll need to succeed
- Significant experience in strategic account management, enterprise sales, or customer success within the digital or SaaS space
- A deep understanding of key industry drivers, with the ability to translate them into relevant, actionable strategies for your customers
- Confidence communicating with and influencing C-level stakeholders, supported by strong written, verbal, and presentation skills
- A collaborative mindset—someone who brings people together to solve problems and deliver shared success through proactive communication
- Proven ability to drive solution adoption, align to business goals, and demonstrate impact in a B2B environment
- Analytical thinking and comfort using data to inform decisions, measure success, and iterate for improvement
- Emotional intelligence, self-awareness, and the ability to read and respond to both customer and internal team dynamics
- A proactive, positive approach to leadership and continuous improvement—willing to take on new challenges, share knowledge, and coach others.
