The Training Center Manager drives the development and execution of technical training strategies to build and improve the competencies of a company's technical workforce. This role involves identifying training needs, designing effective curriculum, leading a team of trainers, and managing all training center operations and resources to equip technical staff with the latest knowledge and practical skills necessary to enhance performance and achieve business objectives.
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How you’ll make an impact
- Developing, promoting, and executing the PGSV service training strategy at the local level, in alignment with global and hub initiatives.
- Accountable for establishing the PGSV training center model and governance within the country.
- Exhibiting a strong commitment to the expansion of the service training business in the country, encompassing new segments and customers (both external and internal).
- Proactively initiating strategic growth initiatives to enhance the training business within the country and to support the hub.
- Responsible for certifying the training center and trainers to optimize training support to the country and the hub.
- Drives, implements, reports on, and monitors training center performance targets.
- Manages the daily operations of the training business to ensure profitability, growth, and continuous improvement.
- Ensures design and delivery of internal and customer technical training related to applicable technologies in accordance with contract and budget.
- Ensures continuous planning for the Training function, assigning proper instructors and classrooms for each scheduled course and providing schedule changes for other departments in case of over schedule.
- Ensures that training related documentation and any special equipment or customized devices are accurately prepared and available for training sessions.
- Establishes pricing for courses and provides relevant data for use with proposals.
- Selects, manages, and ensures proper training of outsourced trainers.
- Plans periodic training for course instructors to ensure knowledge of current technical environment and solutions. Maintains detailed record of the training courses attended by internal resources.
- Ensures training courses are performed in accordance with Occupational Health and Safety (OHS) directives.
- Demonstrated ability to work closely with various departments—including Engineering, HR, and Operations—to identify training needs and align with business objectives.
- Expertise in designing and delivering training with the customer's needs, goals, and experience as the central focus, including understanding customer journey mapping and applying feedback loops.
- Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
- Living the company's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- Education: Engineering degree and Business Administration degree.
- Experience: Minimum 5 years & preferred 10 years in the power grid sector.
- Customer-facing experience: Significant experience interacting directly with customers.
- Preferred expertise in providing technical training and transferring information to customer teams.
- Proficiency in both spoken and written English language is required. Arabic is a plus.
Location
Dammam, Eastern Region, Saudi Arabia
Job Schedule
Full time
Remote
No
