Service Desk Administrator (IT Help Desk)

Service Desk Administrator (IT Help Desk) - Qatar (Secret Clearance Required) - US Citizens Only

Job Summary:

• Work Type: On-Site
• Job Category: Information Technology
• Travel: None
• Clearance: SECRET
• Req ID: 2024-8941

Responsibilities:

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized efficiently.
• Assists the IMO with daily functions of computer, network, and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk.
• Provides telephone customer support for incoming and follow-up calls used for initial troubleshooting.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
• Manages Network Services with Server Manager, Print Queue Management, and CISCO VMPS Administration.
• Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Completes all tasks and assignments as requested by Supervisors and Management.
• Performs other duties and assignments as required.

Qualifications:

• Must be a US citizen with an active Secret clearance or higher level security clearance.
• High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
• Must have a working knowledge of Microsoft Office software.
• Demonstrated strong customer service skills are mandatory.
• Certifications required: DoD 8570.01-M compliance with specific baseline and computing environment certifications.

Organization:

• Organization: Five Rivers Services
• Clearance: SECRET
• Work Type: On-Site

Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more. As a FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).