SRE Site Reliability Engineering Manager
Capital.com Dubai, United Arab Emirates
Amazon Web Services Abu Dhabi, United Arab Emirates Posted: 04 Oct 2024
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM)
You will be responsible for guiding AWS customers through their multi-year journey to the cloud. In this highly visible role, you will ensure effective collaboration between AWS teams and partners to deliver outcomes that benefit our customers. You will act as a trusted partner, leveraging your delivery experience with technical change programs to assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey.
Your responsibilities will include interfacing with AWS customers and leadership, driving collaboration among core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and partner/customer teams to plan and support workload migrations. You will translate strategic initiatives from the account plan into executable actions, maintaining focus on key customer milestones. This involves leading the delivery of education plans, aligning roadmaps to business outcomes, and organizing Executive Briefing Sessions and go-live events.
Successful candidates for this role will possess a delivery and change management background, be detail-oriented, have excellent problem-solving skills, and demonstrate outstanding communication abilities, both at the executive and project team levels. You will be responsible for leading technical transformations, owning migrations and strategic initiatives, and maintaining an in-depth knowledge of existing and emerging technologies related to cloud computing.
In addition, you will collaborate with customers to identify and prioritize strategic initiatives, support change management for AWS services adoption, and contribute to the growth of the Customer Solutions Management function by defining and implementing new processes, methodologies, and tools.
Basic Qualifications:
Preferred Qualifications:
If you are a detail-oriented, innovative thinker looking to lead cloud transformational programs and impact customer success, this position offers a tremendous opportunity.
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Amazon Web Services (AWS) is a subsidiary of Amazon offering cloud computing platforms and APIs. AWS provides a broad set of global cloud-based products, helping organizations move faster, lower IT costs, and scale applications. Committed to sustainability, AWS aims for 100% renewable energy usage.