About
At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. As an IT Technician, you will report to the IT Manager at your home site and will work closely with the business, your colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world-class service to our customers. You will be a key part of a multinational diverse team, delivering high-quality results while always seeking improvements.
Responsibilities
The extent of your responsibilities will include but not be limited to:
- Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
- Installation, maintenance, and support of IT equipment.
- Asset and Inventory management.
- Liaise with 3rd party vendors and suppliers to ensure efficient asset management.
- Communicate technical issues and Amazon standards with contractors or external suppliers.
- Maximize the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
- Provide technical support/input to site and team projects and initiatives.
- Conduct end user equipment trials and testing.
- Provide assistance to senior engineers as required.
- Work in shifts (including weekends) and support occasional changes in working hours.
Requirements
Basic Qualifications
- UAE National Family book a must.
- 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
