IT Support Technician

About the Job
At Amazon, we strive to be earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment where they can relentlessly improve the customer experience. As an IT Technician, you will work closely with the business, your colleagues, and remote support teams to implement and maintain infrastructure elements. You will be the ‘face of IT’ to the Business, thriving in providing world-class service to our customers and being a key part of a diverse multinational team.

Responsibilities

• Provide first support service ensuring all IT equipment and infrastructure is operating optimally
• Ensure all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met
• Take ownership of Health & Safety standards, ensuring compliance with Amazon policies
• Install, maintain, and support IT equipment
• Manage asset and inventory effectively
• Liaise with third-party vendors and suppliers for efficient asset management
• Communicate technical issues to contractors or external suppliers
• Maximize IT equipment availability through continuous improvement and proactive maintenance
• Provide technical support/input for site and team projects
• Conduct end user equipment trials and testing
• Assist senior engineers as required
• Work in shifts and support occasional changes in working hours

Basic Qualifications

• 1+ years of support experience in a corporate environment with Windows, Mac, or Linux Operating systems
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining Zebra thermal printers and troubleshooting PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other relevant industry certifications
• Experience in a dynamic environment with a high degree of customer service