Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people while building an inspiring organization. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
The Product Manager for Routing & Traffic Optimization is responsible for driving product innovation, operational excellence, and delivery experience by building and optimizing routing algorithms and evaluating strategic integrations. This role is pivotal in enhancing on-time delivery rates, boosting operational efficiency, and elevating user experience across Careem’s marketplace.
Key Responsibilities
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Marketplace Efficiency & Growth
- Collaborate with marketplace product teams to implement strategies that improve on-time deliveries and marketplace efficiency.
- Reduce cancellations, enhance order fulfillment rates, and minimize customer and Captain wait times.
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Traffic & Routing Improvements
- Drive innovation in traffic and routing, benchmarking against global best practices.
- Evaluate and optimize between building proprietary systems vs integrating third-party providers.
- Prioritize and develop high-impact solutions to routing challenges.
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Experimentation & Product Development
- Design, implement, and monitor experiments to validate hypotheses around delivery performance and efficiency.
- Use experiment results to iterate on product features and strategies.
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Analytics & Performance Insights
- Partner with Analytics and Data Science to track marketplace metrics.
- Improve predictive models for demand surges, ETAs, and delivery reliability.
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Routing ETA Optimization
- Enhance ETA prediction accuracy through improved algorithms that factor in traffic, Captain behavior, and other signals.
- Monitor and act on deviations in ETA across regions and verticals to ensure consistency and reliability.
- Implement real-time delay mitigation strategies and optimize supply utilization.
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Cross-Functional Collaboration
- Align with Operations, Commercial, Engineering, Data & AI, and Finance teams to deliver scalable and cost-effective solutions.
- Represent the voice of customers and Captains in product decisions.
- Lead performance reviews and marketplace stand-ups to ensure transparency and alignment.
Key Performance Indicators
- On-Time Deliveries
- Orders Per Hour (Captain Productivity)
- ETA Accuracy & Adherence
Qualifications
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Education
- Bachelor’s in Engineering, Computer Science, Economics, Mathematics, or a similar quantitative field. MBA is a plus.
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Experience
- 3–5 years of Product Management experience in tech, logistics, e-commerce, or mobility sectors.
- Exposure to ML models and routing/traffic systems is highly desirable.
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Skills & Competencies
- Strong analytical thinking with a data-driven mindset.
- Proficiency in data visualization tools (Looker, Tableau, Power BI).
- Deep understanding of marketplace mechanics and pricing/supply-demand models.
- Experience with A/B testing and rapid iteration.
- Outstanding communication and stakeholder management skills.
- Proven ability to lead in dynamic, cross-functional, and fast-paced environments.
Work Conditions
- Work 4 days a week in office & 1 day from home.
- Opportunity to work remotely from any country in the world for 30 days a year.
- Unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
