Technical Support Representative

Career Area/Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who We Are

MaK Middle East LLC is a Caterpillar company under parent Caterpillar Motoren GmbH and is exclusively focused on parts and services for Caterpillar’s medium-speed engine brands MaK, CM, and EMD in the Middle East.

Job Summary

Assists with product problem management within an assigned territory or industry; Maximizes Customer Loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements thru appropriate and timely use of resources including Goodwill.

What You Will Do

• Providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability.
• Drive and support Dealer Product Problem Management process.
• Building dealer's technical capabilities to identify and repair product deficiencies.
• Providing technical guidance and counselling dealers on presentations designed to inform customers of service advantages.
• Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
• Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.

Skill You Will Have

• Customer Focus
• Service Excellence
• Consulting
• Effective Communications
• Problem Solving
• Relationship Management
• Technical Excellence
• Project Management

What You Have

• A degree in Mechanical or Marine Engineering with electrical knowledge is essential.
• Prior experience managing a medium-sized team (5-10 members) is required.
• Experience championing EHS (Environment, Health, and Safety) functions or hold an equivalent qualification.
• Proven project management experience is necessary.
• Extensive experience in marine-related services is crucial.
• Must have previously worked as a Technical Superintendent or a Senior Service Engineer.

Additional Information

More than 50% travel will be required for domestic and international onboarding the ship with customers. Relocation will be provided to the successful candidate.

What We Offer

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Relocation is available for this position. Visa sponsorship available for eligible applicants.

Posting Dates

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