As a Solution Support Analyst within the Banking and Capital Markets division at Chainlink Labs, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to a broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.
Responsibilities:
- Provide ongoing technical support to large scale, institutional users of our platform.
- Establish credibility with stakeholders within institutions to provide top level service.
- Assist in the development of processes and practices that lead to increased efficiency.
- Develop a customer support knowledge base.
Requirements:
- Strong hands-on experience investigating and solving technical issues on-chain.
- Background in building, maintaining, and supporting complex software applications.
- Strong knowledge of blockchain/web3 technology.
- Experience with technologies such as cloud environments, containerization, messaging systems, and databases.
- Hands-on experience with block explorers.
- Scripting skills are highly preferred (Python in particular).
Preferred Requirements:
- Knowledge of the banking and capital markets industry, key sectors, and asset types.
- Strong knowledge of Chainlink technology and its application across the web3 industry.
- Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE, and Synthetix.
- Ability to code, especially in strongly typed languages and/or Solidity.
Work Conditions:
- All roles with Chainlink Labs are global and remote-based.
- We ask that you try to overlap some working hours with Eastern Standard Time (EST).
Commitment to Equal Opportunity:
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please reach out for support.
Language Requirements:
Not explicitly stated, but proficiency in relevant technical languages (e.g., Python, Solidity) is implied.
