For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group focuses on excelling as a hybrid retailer and has reinforced its distribution and marketing services with a robust portfolio of owned and international luxury brands. Chalhoub Group prides itself on enhancing the customer journey, providing luxury experiences across more than 750 experiential retail stores, online, and through mobile apps.
Responsibilities:
- Monitor and ensure seamless omni-channel operations across all brands.
- Resolve issues throughout the order journey to maintain high customer satisfaction.
- Support the Omni-Channel Operations Lead to ensure smooth customer journeys.
- Communicate changes in processes to service providers and third parties to minimize disruptions.
- Assist in audits and action plans to enhance operational performance.
- Collaborate with support services to meet service level agreements (SLAs) and improve performance.
- Participate in brand meetings to support growth strategies and operational readiness.
- Identify opportunities for standardization across brands and support project coordination.
- Resolve order issues to uphold customer satisfaction.
- Conduct process analysis and propose enhancements for efficiency.
- Foster a culture of transparency and accountability within the team.
- Conduct test orders and track customer journeys to suggest improvements.
- Collaborate with the product team for timely delivery of brand enhancements.
Requirements:
- Fluent in English; Arabic preferred.
- Proficient in tools such as Confluence, PowerPoint, Excel, OMS, SFCC.
- Proven experience in eCommerce, retail, project management, or related fields.
- Strong communication, critical thinking, and analytical skills.
- Familiarity with the local market is preferred.
- Enthusiasm for drawing insights from data and a commitment to delivering transformational impact.
What We Offer:
Chalhoub Group provides opportunities for personal growth and career development through enriching experiences and exposure to diverse roles. The benefits package includes healthcare, child education contributions, remote and flexible working policies, and exclusive employee discounts.
Diversity and Inclusion:
We invite applicants from all backgrounds to apply. Chalhoub Group is committed to inclusion and diversity, ensuring equal opportunity for all applicants regardless of gender, age, race, religion, national origin, or disability status.
