Provide expertise for IT infrastructure (e.g., servers, network), application infrastructure (e.g., SAP), and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. The role requires monitoring service delivery compliance to budget, quality standards, and customer/internal business requirements. You will manage the technical/service relationship between the company and the customer, as well as subcontractors/vendors. The position may include working closely with key customers and representatives to retain customers and grow the business.
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: Remote, Full-time
Key Responsibilities:
- Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
- Resolve most technical incidents independently and collaborate with team members for more complex issues.
- Proactively manage incidents and coordinate escalations.
- Independently review and implement changes of moderate complexity to meet infrastructure needs.
- Ensure Configuration Management Database (CMDB) entries are accurate and complete.
- Participate in customer and internal projects, potentially leading them within your area of responsibility.
- Work as part of a virtual, global, and/or multi-functional team.
Education and Experience Required:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent work experience.
- 2-5 years of relevant experience, with entry-level or intermediate-level certifications in the field of work.
Knowledge and Skills:
- Understanding of technology in direct responsibility.
- General understanding of related technologies and customer service.
- Developing skills in project management, customer/vendor management, and business analysis.
Language Requirements:
- Proficiency in English is preferred; other language skills may be beneficial depending on the customer base.
