The Resident Professional Services Engineer at Fortinet is an essential part of the support and services organization. This role involves collaborating closely with assigned customers and peers to ensure high levels of customer satisfaction. The position is focused on providing timely, quality, and cost-effective technical services, including vendor expertise during the security infrastructure design, deployment, testing, verification, optimization, and operational services. The Engineer is expected to engage with customers on-site and develop effective working relationships to drive success.
Location: Saudi Arabia
Work Conditions: On-site, Full-time
Key Responsibilities:
- Assist the Customer during the Think and Build phases of projects.
- Develop and maintain technical project documentation, including high/low level design documentation, method of procedure, test plans, configuration templates, and scripts.
- Provision, customize, and verify Fortinet configurations based on approved designs.
- Test Fortinet solutions and verify system behavior.
- Participate in interoperability/integration testing of devices that interact with Fortinet products.
- Recommend and implement Fortinet best practices.
- Resolve and/or escalate technical issues promptly.
- Deliver general knowledge transfer to client staff.
- Maintain core competency on Fortinet’s product line and technologies.
Job Requirements:
- Minimum of 7 years of experience in LAN/WAN/Network Security Products.
- Experience in designing and implementing FortiGate solutions or major 3rd party security solutions.
- Experience in complex routing and WAN environments, specifically with BGP and OSPF protocols.
- Work experience in maintaining, deploying, or designing MPLS networks, particularly L3 VPN.
- Exposure to MSSP or managed service environments (multi-tenancy, monitoring, reporting, supportability).
- Experience in scripting and automation (e.g., ZTP, integration into orchestrator, controllers, and dashboards).
- Excellent communication and technical documentation skills.
- Proven ability to work independently as well as within a team in a collaborative environment.
- Strong customer service attitude with excellent soft skills.
Education:
- Master's Degree in a technical or management discipline or equivalent extensive work-related experience.
Language Requirements: Not specified.
