About the Job
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. The role of Customer Success Account Manager (CSAM) serves as the primary delivery and operations lead for our strategic customers, helping them achieve their business outcomes faster through our Digital Cloud platforms.
In this position, you will leverage your technical expertise and business acumen to facilitate end-to-end post-sales delivery and support, ensuring that the right resources align at the right time for maximum customer value realization. This opportunity enables you to grow your career while enhancing your delivery management capabilities and deepening your cloud and industry expertise.
Microsoft's mission is to empower every person and every organization on the planet to achieve more, fostering a culture of inclusion where everyone can thrive.
Work Conditions
- Up to 50% work from home
- Travel: 25-50 %
- Employment type: Full-Time
Responsibilities
- Customer Relationship Management
- Nurture and expand relationships with key C-level customer stakeholders to align solution planning and delivery execution with their goals.
- Customer Success Leadership - Consumption Leadership
- Lead the delivery of Microsoft solutions, ensuring alignment to customer priorities and promoting customer adoption across platforms (Azure, M365, Business Applications).
- Customer Health, Security & Resiliency Orchestration
- Prioritize and optimize customer portfolio resiliency and security, managing support escalations and proactive measures.
- Technical Relevance
- Develop technical competency, especially in Azure, to advise customers effectively on Microsoft solutions.
- Customer Strategy and Growth
- Identify opportunities to drive value-driven deliveries and strengthen relationships between customer goals and Microsoft’s objectives.
- Delivery and Program Management
- Lead program planning, customer program reviews, and stakeholder management to ensure continued customer success and alignment with strategic outcomes.
Qualifications
- Bachelor's or Master's degree in tech fields or equivalent experience
- Initial experience in project management or consulting
- Fluent English (German is a plus)
- Relevant technology certifications (e.g., Azure, 365)
- Project Management Institute (PMI) or equivalent certification preferred
- Change Management certifications (e.g., Prosci) preferred
- Experience in the Manufacturing Industry is advantageous
Location
Khobar, Ash Sharqiyah, Saudi Arabia
