About the job
Want to be a part of our team? The primary responsibility of the Networking Technical Services (TS) Systems Integration Specialist is to provide technical support to NTT clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge. 8 to 9 years of UAE / GCC experience in a similar role is required for this position.
Key Roles and Responsibilities
- Interact with clients on site and remote to meet complex requirements of a solution.
- Escalate unresolved problems and issues to the relevant third parties.
- Respond to escalated client requests and support client applications to a first-line resolution.
- Escalate complex problems to the relevant third parties.
- Write reports and proposals and complete and maintain project documentation.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Act as coach and mentor to more junior Implementation Engineers and Technicians.
- Assume responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes
- Good understanding and appreciation of technical design and business principles.
- Demonstrates project fundamental and administration ability.
- Good project skills which are demonstrated in the execution of installations and other assignments.
- Demonstrate customer engagement skills.
- Demonstrate relevant domain specialist knowledge.
- Good verbal communication skills.
- Client-focused and display a proactive approach to solving problems.
- Ability to work under pressure.
- Ability to coach, mentor and provide guidance to team members.
- Good understanding of project management principles.
Academic Qualification and Certifications
- Bachelor's degree or equivalent in Information Technology or Computing or related.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, CISSP, Fortinet, Palo Alto, etc.
- CCIE certification (optional).
Required Experience
- Seasoned work experience in technical implementation engineering, specific to Networking technologies.
- Seasoned experience engaging with clients and conducting presentations.
- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Seasoned experience in diagnosis and troubleshooting.
Additional Requirements
- Thorough hands-on and good technical know-how on FortiGate, Palo Alto NGFWs, F5 Load Balancers cum Web Application Firewall (including Top 10 OWASP Exploits and Mitigation Techniques).
- Adequate hands-on with Cisco Nexus Switching, ACI Fabric, OSPF Routing, Static and PBR.
- Sound knowledge of Micro-segmentation concepts.
- Theoretical/Practical knowledge of AWS, Azure Private Cloud Networking, and Cloud Security techniques.
- Good know-hows/hands-on with any of the SDWAN products, services (preferably Cisco Meraki).
- Be familiar with Cisco Meraki Wireless, Cisco Meraki Switching, or any other OEM Switching, Wireless products.
Operational & technical responsibilities
- Business Transformation Initiatives – Deployment and operational support.
- Key Projects – IT Service Delivery ownership.
- Service Delivery – BAU support.
- Adherence to Security, Compliance, Regulatory, Business Continuity, and audit requirements.
- Upkeep High Availability Network, Network Security Infrastructure in DC, DR, and Private Cloud.
- Ensure 4 9s Uptime across the on-prem DC, DR, and Cloud.
- Maintain healthy relationships across the regional Vendors and ISPs.
- Contribute towards KEDB, SOPs, Process/Policies documentation.
- Participate in regular DR, Patching Cycle exercise.
- Be a good team player and is keen to mentor junior Engineer(s) in the team.
Skills Summary
Computer Coding, Customer Centric Solutions, Installation Support, Process Design, Process Improvements, Systems Integration, Technical Designs, Troubleshooting.
Workplace type
On-site Working.
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
