At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. We aim to improve health, reduce costs, and enhance the healthcare experience by offering secure and reliable healthcare solutions that connect clinical, operational, and financial data to improve care and advance decision-making.
We are looking for a Senior Solution Architect to drive success as part of our International Support team. In this role, you will provide functional and technical expertise, incident resolution, and application maintenance for our main health products, including Direct Care - Capacity Management, Direct Care - BMDI, and Direct Care - MDi.
Responsibilities:
- Prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.
- Perform investigations of front-end applications.
- Create and maintain documentation and knowledge transfer materials.
- Travel up to 25%.
- Participate in on-call support as needed.
- Willing to work from the Oracle office 5 days per week.
What You'll Bring:
- A Bachelor’s degree in IT, Healthcare or a related field or equivalent relevant work experience.
- At least 5 years of experience in Healthcare IT, with a MUST to have experience in Oracle Health Millennium Blood Bank, Microbiology, Helix, and Anatomic Pathology. Candidates without this experience will not be considered.
- At least 2 years of customer service work experience.
- Fluent English skills.
Work Conditions:
- Full-time position.
- Visa sponsorship is available; however, relocation costs are not covered.
- Employees are expected to work from the Oracle office 5 days per week.
- Travel up to 25% may be required.
What We Will Offer You:
- A competitive salary with exciting benefits.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support mental health.
- Employee resource groups that champion diverse communities.
- An inclusive culture that celebrates uniqueness.
Inclusivity Commitment:
At Oracle, we celebrate differences and believe that innovation starts with inclusion. We’re committed to creating a workplace where everyone’s voice is heard and valued. We are an Equal Employment Opportunity Employer, considering qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.
