About the Job
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk.
To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
What You Will Do
- Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.
- Become the trusted advisor for the customer, in order to help maximize their investment in Oracle and represent them across the wider Oracle organization.
- Drive a high degree of satisfaction and reference ability to protect and enhance Customer Success Services (CSS) revenue streams.
- Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation.
- Co-ordinate the resources required to deliver the service to the allocated customer(s).
- Assure and improve high quality of CSS service.
- Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate.
- Assist in the renewal of CSS contracts and contribute to pre-sales activities.
- Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
- Develop and maintain relationships with senior management across Oracle lines of business within the designated account(s).
- Identify additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
- Generate a Project Plan for each project which fully reflects CSS requirements.
Work Conditions
- Regular Employee
- Does this position require a security clearance? No
- Years of Experience: 10+ years in IT project management in B2B environments
- Language requirements: Applicants are required to read, write, and speak English and Arabic
Requirements
- 10+ years IT project management experience, in B2B environments
- PRINCE2 / PMP and standard ITIL Certification is desirable
- Strong interpersonal skills and a good communicator
- Extensive customer interaction experience at middle or executive levels
- Solid industry experience/knowledge
- Preferable previous Outsourcing, SaaS, and Managed Cloud delivery or implementation experience
- Proven track record of building strategic relationships and delivering high levels of customer service
- Proven day-to-day service delivery experience
- Previous experience of working in a virtual team, and taking the lead role for that team
What We Will Offer You
- A competitive salary with exciting benefits
- Flexible and remote working options
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates diversity
At Oracle, we’re committed to creating a workplace where all kinds of people can do their best work.
