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IT Support and Automation Officer

Qatar Airways Doha, Qatar Posted: 19 Apr 2024


  • Salary unspecified
  • Zero income tax location


  • Contact employer for details


  • Experience: Intermediate
  • English: Professional


Qatar Aviation Services Cargo is currently recruiting for IT Support and Automation Officer. You will be responsible for coordinating and organizing various IT projects and enhancements related to government agencies, customers, and finance with IT service providers. Responsible to carry out requirement gathering and business analysis with the stakeholders through interfacing with internal and external stakeholders for the development and user acceptance tests. Support training and implementation of system processes and latest IT releases, monitor and control process adherence based on new features available through Cargo systems. Operational accountabilities include:

  • Co-ordinate system enhancements to CROAMIS with IT service providers by analyzing business requirements to ensure improvements within QAS Cargo business processes.
  • Co-ordinate testing of system releases, updates, and fixes with external stakeholders such as government agencies, end customers, Oracle Financials, and Operations departments in order to confirm they are in line with the business requirement.
  • Provide post-implementation system support to all new projects initiatives ensuring adherence to all standard systems and operational workflows by the QAS Cargo Operations team.
  • Interface with external parties like Government authorities and Airlines to ensure requirements of interface design between CROAMIS and customs single window 'Al-Nadeeb' are up to date.
  • Investigate and provide feedback to any system-related queries by government agencies, end customers, QAS Finance and Operations teams or Management.
  • Escalate system issues to relevant IT support teams as and when required.
  • Escalate system issues based on the impact to business with relevant technical support teams and follow-up for post-incident analysis of the issue.
  • Provide system vendors with the prioritized list of system defects and incidents based on priority defined by the Cargo system support team
  • Liaise with Network, Electronics, and Desktop Support teams to meet the need for constant support for the different IT equipment used in operations, such as Wi-Fi and 3G handheld scanners, telephonic equipment, Tetra radios, and daily desktop support.
  • Plan and supervise the periodic audit of IT equipment, audit of user access levels to cargo applications are solely based on business requirements, and audit of telecom plans to ensure appropriate voice/data plans are subscribed to for operations teams.
  • Assist the business support team in the development and implementation of KPls and reports ensuring to automate the data collection through Cargo systems.
  • Perform other department duties related to his/her position as directed by the Head of the Department


The successful candidate will have the following qualifications and skills:

  • High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 4 years of job-related experience
  • Bachelor's Degree or Equivalent with Minimum 3 years of job-related Experience in cargo automation processes and messaging functionality
  • Experience in first level cargo systems/automation support
  • Experience in handling detailed cargo data transmission protocols
  • Experience in working with an automated warehouse system
  • Knowledge of IATA IMP messaging
  • Proficiency in MS Office programs
  • Able to work under tight deadlines
  • Managerial skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

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About Qatar Airways

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service, and a modern aircraft fleet averaging around 5 years of age. Qatar Airways serves more than 160 key business and leisure destinations worldwide, with a fleet of over 200 aircraft.