Software/Technical Support Engineer

About the role

As a Software/Technical Support Engineer, you will be part of the application support team, providing Level 1 and Level 2 support to business-critical applications and related hardware peripheral devices, digital signages, and other digital systems enhancing customer experience.

Roles and Responsibilities

• Good Knowledge in troubleshooting Windows Operating System
• Setup digital signage, and other hardware pertaining to various digital systems like Digital Shelf-edge Labels, IoT devices, and other cloud-based digital systems.
• Enterprise-level network/wireless setups, Segregation of data VLANs, basics of switching, routing, and IP networks.
• Troubleshoot application problems and work with relevant stakeholders for establishing a solution or workaround.
• Ability to understand business needs and communicate with business users for troubleshooting problems.

Qualifications

About You

• Minimum of two years experience as an IT professional in customer-facing IT support roles
• Should be hands-on, installation with the ability to troubleshoot hardware and network/wireless related issues.
• Good team player with excellent verbal and communication skills with the ability to work with cross-functional teams
• Is professional, discreet, and can handle confidential information and follow process guidelines
• Displays curiosity and is a self-motivator to understand and learn new technology trends
• Certifications in relevant technical domains will be an advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.