About the job
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
About Team
The Commerce Solution Engineering team is at the forefront of the entire Commerce technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstrations, and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We’re a fast-paced, light-hearted crew that works together to get the job done.
About Role
Develop deep solution expertise in Commerce Cloud to become a thought leader and trusted advisor to other SEs, sales teams, and customers. Stay up-to-date with industry trends, product developments, and best practices related to salesforce Commerce Cloud. Build trusted relationships with a variety of stakeholders across sales, SE, sales programs, and product and product marketing to support the go-to-market strategy for Commerce.
Key Responsibilities
Your role will be divided into the following activities:
Direct customer engagements - You will work on business opportunities, from discovery to tailored demonstrations and presentations that showcase the value of our solutions. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with SEs and AEs involved in those accounts.
One-to-many customer sessions - you will share thought leadership and solution knowledge by running live customer sessions such as webinars and customer workshops to drive solution awareness and ACV.
One to many internal education - you will share your expertise internally by running AE and SE enablement sessions and holding office hours.
Asset creation - you will create highly relevant and reusable assets such as Consensus videos, holodecks, demo environments to allow others to self-serve.
A great Solution Engineer is seen as the trusted advisor, and they focus on the following key areas:
Discovery: Work closely with business stakeholders and technical resources to understand how to make organizations successful and to address pain points in their current efforts.
Design: Create innovative solutions that demonstrate Commerce Cloud and its impact.
Deliver: Connect business requirements with Salesforce solutions to deliver presentations, demonstrations, workshops, or white-boarding sessions that engage a business/technical audience. Enable the wider internal and external communities on Commerce trends, product developments, etc.
Digest: Stay up-to-date on the latest Commerce product development and roadmap, industry trends, and industry news.
Minimum Qualifications
- Experience working with SaaS solutions and related applications, relational databases, and web technology.
- Strong passion for commerce solutions and technology.
- Previous experience in a solution engineering \ pre-sales, technical sales, or customer-facing role.
- Solid oral, written, presentation, collaboration, storyteller, and interpersonal communication skills.
- Outstanding communication and presentation skills, with the ability to convey technical concepts to technical and non-technical audiences.
- Excellent problem-solving skills with a creative and adaptable mindset.
- Customer-centric mindset with the ability to empathize and understand customer needs.
- Ability to work collaboratively in a fast-paced and dynamic environment.
- Willingness to travel when required.
Preferred Qualification
- Expertise within the e-commerce vendor landscape such as Salesforce Commerce (Demandware), Adobe Magento, Shopify, SAP Hybris, and other Commerce offerings.
- Additional experience with Salesforce B2B / B2C Commerce, OMS, and DTC offerings is a plus.
- Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.
- Experience in e-commerce industries like Manufacturing, Retail, CPG, DTC, etc.
- In addition:
- Affinity with HTML, CSS, API, and Java is a good plus.
- Experience orchestrating a sales cycle that requires the involvement of multiple internal and external resources.
- Salesforce Certifications (E.g. Admin, Developer, Trailhead, etc.) and previous experience or certifications with the Salesforce B2C Commerce, B2B Commerce.
- Public speaking experience (Events & Webinars).
Travel expectations: 40%
