About the job
We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations- we guard every kind of confidential information.
Seclore’s patent-granted, award-winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats.
2Bn Documents | 3.5 Mn Users | 470+ Enterprises | 29 Countries
Solution Consultant
Location: Riyadh
Experience: 5 to 8 years
At Seclore, we are all Entrepreneurs, not employees. We are a passionate team with diverse backgrounds and experiences all driven to solve complex business problems with simple, intuitive solutions. We appreciate people who are fueled by Passion, curiosity, hunger to learn & grow. This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a place where innovation is nurtured. We continuously push the boundaries of innovation and find new ways to add value to customers and stakeholders. We are proud to be recognized as "Great Place to Work" for the last 4 consecutive years.
JOB DUTIES AND RESPONSIBILITIES:
- Engage with our existing and prospective customers and help them to adopt Seclore’s products and solutions to meet their business requirements.
- Ensure consistent growth in the product awareness, adoption, and usage by Seclore’s customers.
- Show case product and solution concepts via presentations, demos, user evangelization and effective documentation.
- Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs.
- With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client's requirements.
- Proactively create documentary artifacts like business cases, usage scenarios, solution blue-prints, FAQs, meeting notes...etc.
- Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project.
- Communicate progress and expectations, escalates problems for awareness and resolution.
- Lead client training sessions
- Support clients through go-live process and play key role in promoting solution adoption and usage.
- Provide regular and adequate end user feedback to the product team.
- Create opportunities for upselling of Seclore’s offerings.
ABILITIES REQUIRED:
- Must be able to manage multiple projects utilizing strong planning and organizational skills.
- Outstanding verbal, written and presentation skills to demonstrate solution concepts.
- Strong interpersonal skills with ability to influence and build effective customer relationships.
- Possess general consulting skills like team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
- Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support.
- Ability to set and manage customer expectations and work independently on project assignments.
- Must be able to travel, providing on-site consulting work to clients when required and have the ability to work remotely from the office.
QUALIFICATIONS:
- A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with 5-8 years of experience in the Software/ Consulting industry.
- Expert in Arabic Language
It would be nice if you have:
- An experience in information security procedures and practices.
- A certification in the knowledge areas related to information security, business process management or IT infrastructure.
Personal Attributes we are looking for:
- An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
- A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
- Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners.
