About
The Director of Customer Success role will report to the EEMEA VP Customer Success and will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Director will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams to realize the full value proposition of the company Network Products on behalf of the customer.
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Location
Dubai, United Arab Emirates
Responsibilities
- Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale.
- Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products.
- Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.
- Leverage the company Services’ offerings to achieve customer goals and realize value propositions of the company products.
- Identify opportunities for additional company products to create greater value potential for customers and enhance the impact of Network Product offerings.
- Ability to work with highly technical internal solutions and identify information that will inform customer decision-making and enable enhanced visibility into achieving product value realization.
Requirements
- Enthusiastic manager of talent who builds, energizes, and unlocks the potential of a diverse high performing team.
- Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners.
- Knowledge and understanding of payments technology and application of that knowledge to address customer/market needs.
- Successful track record of identifying “next opportunity” for customers to partner with the company to further enhance the strength and value of the partnership for both parties.
- Extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth.
- Must speak fluent English, additional languages like French and Arabic welcome.
Corporate Security Responsibility
All activities involving access to company assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:
- Abide by the company’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with the company’s guidelines.
