Field Service Engineer

We are seeking a motivated and enthusiastic Field Service Engineer to join our team in Kuwait City. In this full-time role, you will oversee the service aspect, including installation supervision, of telecommunication systems tailored to the specifications of the utility sector. Your responsibilities will include facilitating the commissioning of telecommunication products and systems, ensuring their full functionality is tested in accordance with the company's commissioning instructions and the overall program schedule. You will monitor key quality performance indicators (KPIs) such as On-Time Delivery (OTD), Cost of Poor Quality (CoPQ), Total Net Promoter Score (TNPS), and Non-Conformance Reports (NCR), along with ensuring that corrective actions are implemented.

How you’ll make an impact

• Issuing service reports and providing feedback on project management and system engineering.
• Supporting the sales and tendering team for telecommunications inquiries during the bidding stage, ensuring appropriate selections of telecommunication solutions, products, and components.
• Preparing conceptual, preliminary, detailed, and installation designs for each telecommunication and security technology, creating Bills of Materials (BoM), assisting procurement in ordering equipment, and participating in product selection. Regular updates related to the Bill of Quantities (BOQ) for Remote Terminal Units (RTU) and telecommunications will be provided to the project manager.
• Ensuring the necessary documentation is updated during the design phase to support both internal and external partners, engaging with clients and subcontractors to meet project milestones and achieve optimal delivery outcomes.
• Identifying and resolving interface issues with vendor systems and network integrations, conducting internal audits and supporting external ISO audits.
• Preparing reports on improvement projects, audit findings, and quality performance metrics, managing the Customer Complaint Resolution Process (CCRP) including conducting root cause analyses and implementing corrective actions. Collaboration with cross-functional teams will be essential.
• Deploying Lean, Six Sigma, and 8D methodologies to identify and eliminate waste, reduce costs, solve problems, and enhance efficiency. You will assist teams in developing idea management systems and improvement projects.
• Alignment with controllers for monthly reporting in Relex Analyzer will ensure accurate Cost of Poor Quality (COPQ) and improvement metrics.
• Documenting service and installation activities, maintaining and updating design documentation by creating, reviewing, and revising design files.
• Ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living the company's core values of safety and integrity means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in electrical or communication engineering, preferably with specialized expertise in Quality Systems & procedures.
• Demonstrated collaboration across various functions, including Sales, Supply Chain Management (SCM), and Project Management Order Handling, among others.
• Experience in working with quality teams to support cross-functional projects and drive process improvements, along with possession of Lean Six Sigma (L6S) certification.
• Proficiency in Quality Control Systems and Reporting, familiarity with Non-Conformance Report (NCR) and Corrective and Preventive Action (CCRP) processes, and comprehensive knowledge of telemetry systems.
• Exhibiting flexibility and exceptional communication skills, with a strong interest in working within an international and multicultural environment. Strong problem-solving abilities and a robust customer-oriented approach are essential.
• Proficiency in both spoken and written English is required.