About the Role
At the company, we're committed to safeguarding our customers, assets, and payment ecosystems through robust fraud prevention and risk management practices. As a Fraud Analyst, you will play a critical role in monitoring suspicious activities, investigating fraud cases, minimizing losses, and ensuring a secure banking experience for our customers.
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What You'll Be Doing:
- Monitor transaction and non-transaction alerts to identify and respond to potential fraud incidents.
- Investigate suspicious card activities and take appropriate preventive and corrective actions.
- Contact customers to verify suspicious transactions and ensure timely resolution.
- Process fraud and dispute cases within agreed timelines while minimizing financial losses.
- Prepare fraud investigation reports, MIS dashboards, and analytical insights for management review.
- Liaise with card schemes, acquirers, law enforcement agencies, and internal stakeholders on fraud-related matters.
- Support fraud prevention initiatives, process enhancements, and operational efficiency improvements.
- Participate in User Acceptance Testing (UAT), business continuity exercises, and fraud control projects.
- Train and mentor new team members on fraud monitoring procedures and best practices.
- Work in shifts, including weekends and public holidays, to support 24/7 fraud monitoring operations.
What We're Looking For:
- Bachelor's degree in Business, Finance, Banking, or a related field.
- Experience in Fraud Monitoring, Cards Operations, Risk Management, or Financial Crime functions.
- Knowledge of card fraud trends, dispute handling, transaction monitoring, and fraud investigations.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to communicate effectively with customers, regulators, law enforcement agencies, and internal stakeholders.
- Experience in preparing reports, MIS, and performance metrics.
- Familiarity with payment card industry regulations and fraud prevention controls is an advantage.
What You Should Have:
- Fraud Detection & Investigation
- Transaction Monitoring & Risk Analysis
- Cards & Payments Operations Knowledge
- Dispute & Chargeback Management
- Data Analysis & MIS Reporting
- Stakeholder Management
- Process Improvement Mindset
- Risk & Compliance Awareness
What's In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Exposure to fraud risk management and payment security practices.
- Opportunities to work on digital fraud prevention initiatives and process enhancements.
- Inclusive and collaborative work environment.
- Professional development and career growth opportunities.
- Opportunity to contribute to safeguarding customer trust and strengthening the bank's risk controls.
