Operating in the UAE for over 50 years, the organization manages the financial requirements of some of the largest corporates and businesses in the country, driving the UAE economy. It has transformed into a progressive and modern banking institution, recognized as the number one bank in the UAE according to the Forbes list of The World’s Best Banks 2022. The organization is currently seeking ambitious individuals who are passionate about the banking and finance industry, demonstrating a talent for dealing with people and delivering exceptional service.
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About the Role:
The primary purpose of this role is to perform services such as attending to Cheque Deposit Machines (CDMs), cash management in accordance with the bank's policies, handling bulk cash deposits and withdrawals, checking vouchers posted by tellers, and performing functions of regular tellers whenever assigned.
Principal Accountabilities:
Work Management
- Perform all functions relating to CDMs located in the branch premises, including the collection of physical cheques, tallying the number of cheques with the CDM journal, and sending them to the clearing department within the agreed turnaround time (TAT).
- Process special clearing cheques and foreign currency cheques in accordance with agreed TAT.
- Open the vault system as per Service Level Agreement (SLA).
- Maintain and accurately manage cash, transferring excess cash from tellers to the vault and withdrawing cash as necessary, ensuring safe custody and handling.
- Confirm that all tellers hand over physical cash to achieve a zero cash box balance and reconcile with the General Ledger at day end, initiating prompt investigations for any discrepancies.
- Check and balance online cash transactions for all tellers.
- Verify that tellers’ cash proof is zero at the end of each day and obtain signatures for any over/short transactions reported to the Branch Operations Manager (BOM).
- Regularly check postings by tellers against transaction journals and sign the report; any discrepancies must be addressed immediately to eliminate financial loss risk to the bank.
- Perform bulk cash receipt and withdrawal transactions, ensuring accurate receipt and disbursement of cash, crediting/debiting customer accounts correctly, and providing acknowledgment to customers.
- Monitor sundry and suspense accounts, issue Demand Drafts (DDs), manager's cheques, and internal transfers.
- Maintain customers’ average waiting time at standard levels.
- Ensure that local and foreign currency held does not exceed the daily required limit.
- Verify that cheques/debit instruments are in good order before processing payments and make accurate debit entries in customer accounts per bank procedures.
- Process payments and inter-account transfers within authority limits, obtaining approval for transactions beyond limits to prevent overdrawing customer accounts.
- Be well-versed in the duties and responsibilities of the Branch Operations Manager (BOM) and officiate in that role during the BOM’s absence.
- Prepare and review the daily teller voucher bundle, ensuring total vouchers match teller financial transaction reports and send to internal control by the next working day.
- Monitor any significant variances in total achieved transactions between tellers and report officially to the line manager.
- Guide branch tellers to adhere to bank policies and procedures, providing training for new tellers.
- Encourage customers to utilize digital channels for cash deposits and withdrawals.
Requirements
Education and Experience:
- Graduate degree, preferably in a commercially oriented discipline or a diploma in business/finance-related subjects.
- 5 to 6 years of experience in retail banking or branch banking as a Senior Teller or Head Teller.
