About the Job:
This role sits within the company’s Global Supply Chain on the central Customer Quality Engineering team. You’ll join a global group of Customer Quality Engineers who are co-located with key accounts to build relationships with the company Account Teams and customers, enhancing the performance of the company’s hardware in their networks. The team plays a crucial role in driving insights back to internal engineering teams to ensure continuous product improvement.
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As a Customer Quality Engineer Manager, you will lead a team responsible for redefining the company’s Quality Management System (QMS) for strategic customers. You will provide a high-touch, “white glove” experience, focusing on transparent engagements and in-depth Root Cause Analysis (RCA) discussions. Your leadership will ensure top-quality products, tailored field mitigation, and proactive support for key accounts.
Your Responsibilities:
- Lead a customer-centric quality engagement model for the company’s most strategic customers.
- Own executive-level customer quality reviews, including performance metrics and proactive risk mitigation plans.
- Drive cross-functional alignment across Quality, Engineering, Customer Experience, Supply Chain, and Operations.
- Leverage advanced data analytics to identify quality trends and support audits.
- Develop a high-performing team responsible for customer quality and sustained product performance.
Minimum Qualifications:
- Bachelor’s or Master’s degree in Engineering or related field.
- 10+ years of quality or manufacturing engineering experience, with at least 3 years in leadership.
- Deep expertise in RCA, data analytics, and quality risk mitigation.
- Proven ability to influence executives and lead in complex environments.
- Strong communication skills, thriving in fast-paced, ambiguous settings.
Preferred Qualifications:
- Experience supporting hyperscale/data center customers and networking hardware deployments.
Compensation and Benefits:
- Starting salary range: $187,300.00 to $237,200.00, varying by location and experience.
- Benefits include medical, dental, and vision insurance, a 401(k) plan, paid parental leave, and more.
- Paid time off includes 10 holidays, a floating holiday, a paid day off for your birthday, and sick leave, along with vacation policies tailored to role classifications.
Language Requirements:
- Strong communication skills are essential for success in this role.
You will be part of a team that collaborates globally to create impactful solutions and drive the future of technology at the company.
Location: San Francisco, CA (Hybrid)
Application Deadline: February 14, 2026
