About the Role
In this role, you will own the investigation platform used by the company’s Compliance Operations teams, including the Financial Intelligence Unit (FIU), which is pivotal in detecting and responding to financial crime. Your responsibilities will encompass managing how alerts are created, enriched, grouped, and suppressed, as well as overseeing the entire case management process. You will start with the FIU, where the workflows are most intricate and the standards for audit are the highest, and will subsequently extend the platform's functionalities across Compliance Operations.
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Responsibilities
- Own the investigation-platform roadmap end-to-end, sequence it, defend it, and re-sequence it when needed based on inputs from regulators or the RCO.
- Define "done" before the build starts; write phased deliverables and acceptance criteria that Compliance signs off on, and maintain scope integrity.
- Ensure requirements are gathered prior to engineering involvement; build the intake process to align Compliance policy, monitoring rules, and case management.
- Understand the existing processes thoroughly before building; reconcile policies and SOPs with actual investigator activities and system functionalities.
- Challenge the data pipeline effectively; be familiar with the workflow of alert ingestion, profile and transaction resolution, suppression and grouping logic, and reconciliation.
- Make auditability a primary requirement, ensuring audit trails, data lineage, evidence retention, reviewer attribution, and compliance with change-management controls are in place.
- Incorporate automation and AI into regulated workflows, maintaining compliance with IT and privacy audits and ensuring human oversight and explainability.
- Establish and facilitate an operating rhythm that includes regular stakeholder updates and a consolidated delivery status report.
What You Bring
- 4+ years of product management experience, including 2+ years in financial crime systems such as transaction monitoring, investigations, case management, KYC/EDD, or sanctions screening.
- Practical understanding of AML programs and the evaluation criteria used by regulators and auditors regarding monitoring, filing, and control systems.
- Technical fluency to engage deeply with engineers on data flows and system design to identify potential issues with meeting requirements.
- A proven ability to ship internal tools or operational platforms that have significantly improved team functionality.
- Exceptional writing skills suitable for producing PRDs, phase plans, audit documentation, and executive updates.
- Strong judgment to manage stakeholder expectations regarding timelines and requirements while maintaining professional relationships.
Nice to Haves
- Direct FIU experience, such as alert disposition, SAR/STR filing, or leading investigators.
- Background in crypto or digital assets, including blockchain analytics and transaction analysis.
- Experience with integrating AI or ML into regulated workflows, including control design considerations.
- Knowledge of vendor evaluation for monitoring or case-management solutions.
- Familiarity with regulatory requirements spanning multiple jurisdictions (UK, EU/MiCA, US).
Benefits and Contract Details
Unless otherwise specified, applications are accepted on an ongoing basis. Applicants may redact personal information such as age, birth date, or educational dates from their resumes. Qualified candidates with criminal histories will be considered for employment as per the San Francisco Fair Chance Ordinance.
Commitment to Diversity
The company values diversity of experience and backgrounds, hiring based on merit and seeking qualified candidates with diverse skills. Applicants are encouraged to apply even if they don’t meet all listed requirements, especially if they have a passion for or knowledge of crypto. Additionally, job-related assessments may be part of the hiring process to evaluate relevant competencies consistently across candidate applications. The company is an equal opportunity employer, strictly prohibiting discrimination or harassment based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic.
