SAP SD Specialist

About the Job
The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We improve existing products and introduce new functionalities so that applications can advance in parallel with our clients’ growth.

Role Description:

• Analyze and resolve complex technical issues related to SAP SD module and customer-specific solutions.
• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SD module and customer-specific solutions.
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
• Foster strong relationships with clients by addressing support topics promptly and effectively.
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Required Skills:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Expertise in SAP Sales and Distribution (SD) module with a focus on Order-to-Cash (O2C) processes, including Sales Order Management, Pricing, Billing, and Credit Management.
• Ability to configure and optimize SD functionalities such as customer master data, order processing, delivery processing, and post-sale activities to ensure a streamlined O2C pipeline.
• Experience in integrating SAP SD with other modules (as a plus) like SAP MM (Material Management) and SAP FI (Financial Accounting) to ensure alignment throughout the sales and financial operations.
• Capability to analyze business processes and implement enhancements or customizations that improve throughput and reduce lead times in the O2C cycle.
• Proficiency in troubleshooting SD-related issues and providing ongoing system support.
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
• Ability to maintain and enhance customer relationships through effective communication and support.
• Familiarity with ticket management systems to track and manage support requests efficiently.
• Understanding of project management principles to successfully manage small-scale projects and changes.
• Excellent communication skills to interact with team members and clients, both verbally and in writing.
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
• Ability to work independently and manage multiple priorities.
• SAP certifications in relevant modules (preferred).
• Understanding of ITIL principles and the overall managed service process.
• Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.

Work Conditions:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave.
• Development and upskilling - full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, and conversations with native speakers.
• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling.
• Possibility to create your individual benefits package (e.g., lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment, and car purchases.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.

If you are interested in this position, please send us your CV in English.