We have an immediate job opportunity for the position of ServiceNow Engagement Lead in Riyadh, Saudi Arabia. This full-time, on-site role involves overseeing project delivery, managing day-to-day client relationships, and driving strategic initiatives that leverage our IT service offerings. As the primary point of contact for clients, you will be responsible for ensuring their needs are met and expectations exceeded, while fostering strong partnerships.
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The ideal candidate will have a proven track record in IT ServiceNow management, exceptional communication skills, and the ability to effectively lead cross-functional teams. You will work closely with clients to understand their business objectives, identify opportunities for improvement, and implement tailored solutions that enhance operational efficiency and service delivery. In this role, you will play a critical part in shaping the client experience and will support business development efforts while mentoring team members.
Your expertise in project management and stakeholder engagement will be vital for driving successful outcomes and ensuring high levels of client satisfaction. Join us in a collaborative and innovative environment where you can make a significant impact on our clients' success.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
- Experience: 10 to 20 years
- Notice Period: Immediate to 60 days
Required Skills:
- Project & Delivery Management: Plans and executes enterprise ServiceNow engagements effectively.
- Stakeholder Engagement: Builds trust-based relationships with clients, partners, and internal teams.
- Business Insight & Process Understanding: Demonstrates a deep understanding of enterprise environments.
- Analytical Thinking & Problem Solving: Resolves complex challenges through structured thinking.
- Adaptability & Change Leadership: Leads teams through transformation with resilience and empathy.
- Effective Communication: Communicates clearly across diverse audiences.
- Execution & Time Management: Maintains high productivity and quality standards.
- Leadership & Development: Coaches and mentors team members for growth.
- Client & Commercial Focus: Understands commercial models and client priorities.
- Technical Expertise: Applies ServiceNow platform knowledge to guide solution design and delivery.
Soft Skills:
- Excellent communication and leadership skills
- Strong interpersonal and collaboration skills
- Ability to work under pressure and meet tight deadlines
- Positive attitude and strong work ethic
Language Requirements: Not specified
