Resident Engineer

As a Resident Engineer
You will provide cost-effective maintenance and optimize the technical performance of hardware products in the portfolio. This includes maintenance and upgrading of firmware (product system software) and product-related applications through remote technical support using Canon remote assistance tools.

Your responsibilities will include:

• Providing first-line troubleshooting to identify root causes of issues on standalone and connected products.
• Achieving a high first-time fix rate and minimizing recalls through the effective use of labor time and parts.
• Reporting on labor and parts investments, including counter-reading using CAESAR (Canon European Service Admin Coding) structure.
• Optimizing stock inventory and ensuring efficient rotation while balancing return to fit (RTF) visits.
• Identifying commercial opportunities by signaling insights to the sales and marketing department.
• Contributing to the ongoing development of the team and enhancing overall service performance.
• Understanding customer requirements to support the functional approach of the Solution Business Strategy.
• Liaising and reporting back to relevant account managers regarding customer issues.
• Identifying super-users and providing appropriate training on Canon products and software, including printer drivers and features.
• Seeking opportunities to develop other areas of the client's business in coordination with the account manager.

What we ask:

• An Engineering Degree or Diploma in electronics, mechanics, or software.
• Relevant experience in the service industry.
• Ability to understand and follow health and safety guidelines.
• Demonstrated technical aptitude with excellent fault-finding skills.
• Strong customer handling and communication abilities.
• Team player focused on optimizing team output.
• Good commercial insight and business acumen.
• Professional representation of Canon at all times through behavior, communication, and appearance.
• A current GCC driving license.

You will need:

• The ability to work on your initiative as well as in a team environment.
• Innovative problem-solving skills and the ability to think outside the box.
• High accuracy in providing relevant and timely information.
• The ability to achieve results under pressure.
• Diplomacy and effective communication skills.

Canon is an equal opportunity employer, committed to creating a diverse and inclusive workplace where all employees are valued and can thrive.