Resident Engineer (QA)

About the job

As a Service Engineer, you will provide cost-effective maintenance and optimize the technical performance of hardware products in the portfolio, including maintenance and upgrading of firmware (product system software) and product-related applications via remote technical support using Canon remote assistance tools.

What We Give With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. To provide first-line troubleshooting (root cause of problems) on the vast majority of standalone and connected products within their portfolio. To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts. Report on a visit-by-visit basis about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure. Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits. Signal commercial opportunities to the sales and marketing department by using ‘OnSite-InSight’. Make contributions to the ongoing development of the team and overall service performance. Fully understand the customer requirements to support the functional approach of the Solution Business Strategy. Liaise and report back to the relevant account manager on customer issues. Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features. Look for opportunities to develop other areas of the client's business and liaise with the account manager accordingly.

What we ask

• Engineering Degree or Diploma (electronics, mechanics, and software)
• Relevant experience in the service industry (Printing industry experience is a must)
• Experience in understanding and following health and safety guidelines
• Demonstrates a high technical aptitude with excellent fault-finding skills
• Good customer handling and communication skills
• Able to give customer instruction
• Team player that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication, and presentation/appearance)
• Current Qatar driving license

You will need

• Able to work on your initiative and in a team environment
• The ability to ‘think outside the box’ for solving problems – innovative
• A high level of accuracy to provide relevant/timely information
• The ability to get good results while working under pressure
• Diplomacy and good communication skills

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates, and promotes regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law...