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Technical Support Engineer - Level 1

Oracle Riyadh, Saudi Arabia Posted: 10 May 2024


  • Salary unspecified
  • Zero income tax location


  • Contact employer for details


  • Experience: Entry Level
  • English: Professional


  • LOCATION: Saudi Arabia, Riyadh
    • Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web/CHAT based and Voice based
    • Collection and analysis of customer network information and to resolve technical issues
    • Recommending corrective actions based on gathered data and its analysis including configuration amendments
    • Running real-time phone or remote troubleshooting sessions with customers
    • Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions
    • Recreates, identifies and provides input on unique or recurring customer problems
    • Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
    • Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on these setups
    • Technical documentation
    • 1 and above years of relevant experience in Networking/Networking Security industry
    • Very good knowledge of general networking and Network Security concepts
    • Ability to work independently and / or as a team, based on the circumstances
    • Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
    • Ability to meet deadlines, goals and objectives
    • Proficient Verbal and written communication skills
    • Having any of industry certificates (NSE 4/NSE7 / CCNA/CCIE/ / PCNSE / JNCIA Etc.)
    • Basic experience with Network and Network security devices – Firewalls/IPS etc.
    • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
    • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
    • Knowledge of VPN, IPSec and SSL VPN
    • Bachelors / Master’s Degree in CSE / Electronics /Electrical / BCA / BSc) Diploma in CSE / B.Tech with considerable experience

About Fortinet

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits

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About Oracle

Oracle is a global technology leader, delivering advanced cloud solutions and innovative software. Our work impacts billions of lives every day, with a focus on cloud infrastructure, applications, and industry solutions. Join us to develop cutting-edge technologies and transform how the world does business.

Benefits at Oracle

    • Extensive opportunities for career development and growth.
    • Commitment to diversity and inclusion with various supportive communities.
    • Work on impactful projects, from advancing healthcare to supporting Oracle Red Bull Racing.