At the company, we are dedicated to shaping futures with confidence. We provide an opportunity for local talent, particularly UAE Nationals, to advance their careers in a globally connected technology environment. As an On-site Technology Support Specialist (Associate) within Enterprise Technology, you will play a crucial role in enabling our teams to work efficiently and securely.
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The position involves delivering on-site support across hardware, software, and end-user technology in a dynamic environment. Your responsibilities will include prioritizing tasks and managing various technologies to provide effective support to our workforce.
Location: Dubai, United Arab Emirates
Work Conditions: Full-time, On-site
Key Responsibilities:
- Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
- Assist with provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
- Coordinate repairs of end-user hardware and reinstall software as needed to resolve incidents.
- Resolve technology-related incidents, proactively identifying trends to prevent future issues.
- Provide after-hours support for escalated issues with minimal supervision.
- Conduct asset management activities such as procurement, inventory tracking, and distribution in line with the company policies.
- Support off-site technology needs for firm-sponsored meetings, events, and relocations.
- Maintain an understanding of the company Technology services to proactively address end-user needs.
Skills and Attributes for Success:
- Strong analytical skills for resolving escalated end-user incidents.
- Ability to prioritize incidents and clearly communicate timelines and expectations to users.
- Excellent communication, interpersonal, organizational, and time management abilities.
- Strong customer service mindset with effective collaboration skills.
- Approximately 2–4 years of experience in end-user technology support.
- Bachelor’s degree or equivalent practical experience is preferred.
- Comfortable working with various hardware and software technologies.
Language Requirements: Not specified, but strong communication skills are essential.
At the company, we are committed to developing your skills and equipping you with world-class experiences in a diverse and inclusive culture. If you're ready to shape your future with confidence, apply today.
