About the Job
The Application Services Engineer role is responsible for day-to-day application service management and operations. This position ensures service availability, optimal performance, and the security of systems, including operating systems and other related services. The Application Operations Engineer will also participate in system capacity evaluations and planning.
Responsibilities
- Investigate and coordinate the resolution of potential and actual application/service problems.
- Ensure that operational documentation for systems is current and fit for purpose.
- Advise on the correct and effective use of systems.
- Review application/system software updates and identify those that merit action.
- Utilize application/system management software and tools to collect logs and perform analyses.
- Carry out agreed application operational procedures, including application configuration, installation, and maintenance.
- Use application management tools to collect and report application performance statistics and error logs.
- Automate application tasks, processes, and deployments efficiently.
- Monitor the service components of the applications.
- Receive and respond to routine requests for support, investigating as per established procedures.
- Assist users with their issues and perform application administration tasks.
- Assist in the investigation and resolution of integrations with the application.
- Provide knowledge transfer and training to other application services engineers.
- Enforce and comply with all necessary controls and information security policies within departmental activities.
Qualifications
Preferred Qualifications:
- A tertiary-level qualification from an internationally recognized institution in computer science or a related field.
Years & Nature of Experience:
- 3 to 5 years of relevant experience demonstrating required competencies.
- Experience in project implementation.
- Ability to work self-sufficiently and manage small project responsibilities.
- Previous technical supervision of junior staff is preferred.
Technical Competencies:
- Project Management
- Operations Analysis
- Troubleshooting
- Reporting
Behavioral Competencies:
- Collaboration
- Communication
- Problem Solving
- Digital Fluency
About Us
D360 Bank is a shariah-compliant digital bank committed to providing the best financial experience in the Kingdom. Our vision is to reinvent finance through innovation and technology, making it convenient, accessible, and fair to all.
About the Team
Joining the D360 Bank Technology team places you at the forefront of a revolutionary transformation in the financial sector. Engage in the world of DevOps philosophies and drive essential advancements in our applications and services. We leverage cutting-edge Infrastructure and Configuration as code techniques, automation, immutability, CI/CD, and scalability. Your role will be instrumental in shaping the future of banking technology, fostering innovation and customer satisfaction.
